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UK Coaching, NSPCC and CPSU

Welfare Officer Training: Time to Listen (Online Classroom)

Learn about the responsibilities connected with being a Welfare Officer, the skills needed to excel in the role, and how you can ensure that you’re supporting and safeguarding children effectively

Developed in partnership with:


Every child deserves to enjoy playing sport and engaging in physical activity in a safe and supportive environment, where they feel heard, understood, and valued. On this online classroom, learn how you can support, empower, and safeguard children participating in sport and physical activity in your capacity as a welfare officer.

This interactive online classroom will give you an essential understanding of what is required of welfare officers that are responsible for managing and reporting concerns about children, and for putting into place procedures to safeguard children, ensuring that you have the practical knowledge required to take a child-focused approach and excel in the role. 

You will also learn about the importance of building relationships and trust with the key people that you’ll be working with, essential to working with colleagues to safeguard children effectively. 

Through interactive scenarios featuring people from different sports and activities, you will also practise your decision-making in a safe and supportive environment, enabling you to explore some possible consequences of your decisions. This will help to prepare you to act in similar scenarios as a welfare officer, giving you crucial confidence in your ability to act in each child’s best interest.  

Book your place on the online classroom today to develop your skills and support your growth as a great child-focused welfare officer. 

The course has been awarded 1.5 CPD points by the Chartered Institute for the Management of Sport and Physical Activity (CIMSPA).

You will learn: 

  • what a welfare officer does 
  • how a welfare officer works with others to create a child-centred environment 
  • how the role of the welfare officer fits into the wider safeguarding environment 
  • how safeguarding fits into the wider culture of your organisation 
  • how to respond to and report concerns 
  • how you can support your coaches to protect themselves. 

Once you have registered for the online classroom, you will be given access to a checklist through your learner dashboard. Please complete this prior to attending. 

Although you can access our online classroom using any mobile device, the best experience will be achieved by using a laptop or PC. Once booked, the link to your online classroom will be provided via a confirmation email you receive from UK Coaching. 

You will need the following equipment: 

  • Headset or a device with speakers. 
  • Device with a microphone. 
  • Ability to connect directly to your router (WiFi access may drop out). 

This online classroom is for welfare officers determined to take a child-focused approach to their role. 

We recommend that welfare officers attend a Safeguarding and Protecting Children course before attending this training. It is recommended that active welfare officers attend training every three years. 

Information for Organisations

If you have more than 6 people to train, we’ll come to you. 

Tell us your preferred date and time and we will arrange for one of our tutors to deliver the session. We will help market the event too if you want us to. 

Session fee 

The online classroom fee is £310 (for up to 15 learners), which includes the delivery fee, course administration, and certification for every learner. 

E-mail us at [email protected] or call us on 0845-601 3054 to organise this online classroom. 

If you have an in-house tutor, you may be eligible to deliver this title under license. See the "Deliver this online classroom under license" tab below for more information. 

This is a 3-hour online classroom.

The learner will need strong internet access (ideally directly through their router) plus a PC/Laptop (ideally, but they can also access this using a tablet or phone), with a working speaker and microphone. 

A maximum of 15 learners per session. Any more than this and the quality of learning will be affected.  

Strictly there is no minimum number, however, fewer than 4 people may impact the discussions and activities undertaken. 

This online classroom is facilitated by a tutor and is fully interactive. The learner will be involved in real-time activities and discussions.  

Live Captioning/subtitles are available for learners with any auditory support requirements. Please let our customer care team know in advance or make the tutor aware at the beginning of the session. 

Do you have your own tutor team? Take advantage of savings on each session you deliver, along with further benefits, by becoming a UK Coaching Licensed Partner.

Delivering our online classroom under license costs from £180 for up to 15 learners. Email [email protected] to find out more. 

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