Understanding the people you coach is essential if you want to get your offer right. You don’t need to interrogate every person in your group! But getting a flavour of their circumstances can help you make valuable adjustments to how you frame things for them, enabling you to build a better rapport.
As such, it can be beneficial to find out about:
- their motivations
- their background
- the community they live in
- the experiences they have had or are living through.
Creating and maintaining a ‘safe and welcoming’ environment is something we hear often when debating how to create a space that people will feel comfortable engaging with. As simple as this may seem, there is a lot to achieving this for everyone. Let’s break down this behaviour to understand more.